UPDATE: 5 MAY 2020
NOTICE TO ALL BOOKERS
Venues and ticket agents are trying to contact ticket holders about affected performances. In the current circumstances, they may be using new or unfamiliar email addresses. Some email systems may treat this as junk mail when it isn’t and this may prevent you hearing from your sales point. Wherever you bought your ticket, if the performance you booked for has been cancelled and you have not heard from the sales point by the date of that performance, please check your junk mail before trying to contact them, this may save you needless trouble.
INFORMATION FOR TICKET HOLDERS
We are so sorry that in these testing and difficult times you are not able to enjoy the show. In common with all other West End theatres, our performances until 28th June have been cancelled.
IF YOU HAVE BOOKED FOR A PERFORMANCE OF SIX WHICH WAS SCHEDULED BETWEEN 16th MARCH 2020 AND 28th JUNE 2020
The performance has definitely been cancelled and all ticket holders are entitled to a refund. Contact and other information varies according to where the ticket was bought.
Booked with SIX Tickets:
If you booked a ticket through SIX Tickets at tickets.sixthemusical.com for a performance in this period, there is nothing that you need to do, your refund will be processed automatically*.
Booked with the Venue:
If you booked through the Arts Theatre on the phone, in person, by post, at artstheatrewestend.co.uk for a performance in this period, there is nothing that you need to do, the venue will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund.
Booked through another Sales Point:
If you booked through any other sales point you should check that sales point’s website for arrangements regarding refunds, credit notes and exchanges.
If you are unsure who your ticket provider is, please check the physical ticket or confirmation email and visit the website or customer service contact points listed.
As you can imagine, all sales points have an unprecedented number of ticket orders to process. We and all our sales points ask for your patience and understanding as the current circumstances means that it is impossible to process all refunds within the usual 14 days. We strongly recommend that you do not contact your credit card company for the time being as this will be very likely to delay the refund process for your booking.
IF YOU HAVE BOOKED FOR A PERFORMANCE OF SIX SCHEDULED FOR AFTER 28th JUNE 2020
We will publish further information about these performances here as soon as we have it. If you are unable to attend because of restrictions due to the current circumstances then you will have options depending on your point of sale. However, we recommend you do not contact that point of sale until information is published here about performances in this period.
This page will be updated as soon as new information becomes available.
We look forward to welcoming you back as soon as we are allowed to resume performances.
SIX The Musical
* For SIX Tickets bookers only: Bookings made through SIX Tickets are made online only and can be identified by a confirmation email from “SIX The Musical”. If you did not book online or have a confirmation email in any other name, you did not book through SIX Tickets. SIX Tickets bookers do not need to contact us at the moment, refunds are being made in date order and no customer action is required. SIX Tickets will email you when your refund has been processed and is on its way to your bank. After your refund has been processed it can take up to ten days to be processed by your bank and show on your account.